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The European "ODR" Platform (Online Dispute Resolution) developed and managed by the European Commission, in compliance with Directive 2013/11/EU and the EU Regulation no. 524/2013, operates with the aim of facilitating independent extrajudicial, transparent, impartial, effective, quick and fair settlement of the disputes, whether due to contractual obligations related to contracts of sale or online services, stipulated between a consumer and a seller both residents / operating within the European Union, through the intervention of a third party "ADR" (Alternative Dispute Resolution), that has already joined in and which can be chosen from a specific list.


Notwithstanding the provisions in points 6 ("Exclusion of the right of withdrawal. Amendments to the Articles") and 9 ("Warranty and complaint management") of the NoFlyStore Conditions of Sale and taking into account the NoFlyStore's availability of a Free Replacement of your fly screen in case of mistakes in the indication of the measures or in the choice of colour, if you need information about the possibility to join the European "ODR" Platform for alternative dispute resolution that may arise according to purchases made on our site, or wish to start a new alternative dispute resolution procedure via the European "ODR" Platform, we invite you to visit the following website: Online Dispute Resolution.

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